Thanks to the hard work behind the design of Lezyne products, they are built to last the user a very long time with no issues. As riders and racers ourselves, we use the products we sell and stand behind their quality and usability.
Our engineers monitor the manufacturing of every Lezyne product and our Quality Control procedures are set in place specifically for each product. No LED light leaves our warehouse without being tested to operate correctly; every hand pump and floor pump is tested for air tightness and performance; every gauge is tested for accuracy on our assembly line. All of this is done to deliver the best possible product to our valued customers.
However, "nothing lasts forever" and should an issue arise, Lezyne has the following warranty policy regarding its products. Please read the ENTIRE warranty policy prior to contacting Lezyne to be sure that your claim falls within warranty criteria:
Lezyne Hard Goods:
This includes all floor pumps, hand pumps, CO2, multi-tools, bottle cages and rear racks. Lezyne hard goods carry a 2 YEAR WARRANTY against manufacturer defects. Thankfully a majority of Lezyne products are designed to be rebuilt making the replacement of malfunctioning parts a simple task of contacting Lezyne USA.
Lezyne Soft Goods:
This includes all saddle bags, hydration packs, jersey stuffers, rack bags and any other product that isn't built of metal or carbon fiber. These items carry a 1 YEAR WARRANTY against any manufacturer defects.
Lezyne GPS devices carry a one (1) year warranty from the original purchase date to the original owner (proof of purchase is required.) This warranty covers materials and manufacturing defects on the GPS housing, electronics, and the mounting bracket supplied. Issues not covered by the warranty include normal wear and tear, consumable parts, such as batteries, unless product damage has occurred due to defect in material or manufacturing, improper installation, attempting to access electronics, modifying electronics, damage or failure due to accident, misuse, abuse, or neglect. Because of possible user resealing error of the USB port, this product is not warrantied against water in the housing from improper sealing or any resulting damage. Please review and follow the instructions carefully when sealing the housing. This product is intended to be used only as a cycling aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography. Lezyne makes no warranty as to the accuracy or completeness of map data in this product. In no event shall Lezyne be liable for incidental or consequential damages for any traffic fines or citations, relating to or resulting from the use of this product or any of its parts. Lezyne assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product.
Lezyne LED Lights:
In the United States and Great Britain, Lezyne LED Lights carry a two (2) year warranty from the original purchase date to the original owner (proof of purchase is required.) This warranty covers materials and manufacturing defects on the LED light housing, electronics, LED, and the mounting bracket supplied. Lezyne Batteries carry a 6 month warranty against any manufacturing defects. Issues not covered by the warranty include normal wear and tear, improper installation, attempting to access electronics, modifying electronics, damage or failure due to accident, misuse, abuse, or neglect.
Issues not covered under warranty:
This warranty is void in its entirety by any modification of the warranted product. This warranty is expressly limited to the repair or replacement of a defective item, and repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. This warranty applies only to products purchased through an authorized dealer or distributor. Lezyne USA is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim under this warranty must be made through an authorized dealer, distributor or directly to Lezyne USA. Proof of purchase is required.
Do you think you have a warranty claim and you are located in the United States?
Please contact our USA based customer service team via email PRIOR to sending any defective items. Shipping defective items is the responsibility of the claim holder and is not reimbursed by Lezyne USA.
Do you think you have a warranty claim and you are based OUTSIDE the United States?
Please contact the retailer where you have bought your product. With the bill of purchase, they are responsible to handle your warranty claim. Please note: every country follows different regulations on warranty so please inform yourself about the regulations in your country.
If you need a replacement or spare part, please contact your local bike shop or any Lezyne Pro Shop. Lezyne products are serviceable and every Lezyne distributor in each country provides all spare parts and repair manuals.
In all other cases you can contact the Lezyne distributor in your country.
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