Your privacy is critically important to us. We at Lezyne have a few fundamental principles:
- We do not ask you for personal information unless we truly need it.
- We do not share your personal information with anyone except to comply with the law, develop our products and services, or protect our rights.
- We treat your personal information with the highest regard to privacy and security.
Lezyne respects your right to privacy and shares your concern about the security of any data you may submit to Lezyne via Lezyne’s websites and relates services (“the Site”), currently accessible at www.lezyne.com
The Site is owned, operated and maintained by:
Lezyne USA, Inc.
645 Tank Farm Road, Unit F
San Luis Obispo, CA 93401
COLLECTION AND USE OF INFORMATION
A. Personal Information
“Personal Information” is information that identifies you as an individual. When you create an account on Lezyne’s website, purchase a product on a Lezyne website, sign up for a newsletter, receive updates via the Site or contact our product support personnel, we may collect a variety of Personal Information, which depending on the circumstances, may include your name, mailing address, phone number, email address and payment card information. We may use Personal Information about you for the following purposes;
Communications We may communicate with you, such as: provide you with the products and services you request, communicate with you about your account or transaction with us, give you important information about your products or applications, and stay consistent with applicable laws and all the choices available to you as described.
Customer Support When you interact with our customer support representatives via email, telephone, or in person, we may collect Personal Information relevant to the situation, i.e. name, mailing address, phone number, email address and contact preferences; information about the Lezyne product you own, serial number, date of purchase and (if applicable), event logs that are useful in diagnosing product or application performance related issues; and information related to a support or service issue. We use this information to provide you with the superior customer and product support which you have come to expect from Lezyne.
Purchases If you provide credit card information on our Lezyne website or directly, Lezyne will use your payment card information and related payment and account information, as well as your name and mailing address if applicable for the purpose of filling your purchases or collecting payment of recurring fees (if applicable). The site uses industry standard Secure Sockets Layer (SSL) technology, to allow for the encryption of personal information. In addition, Lezyne’s secure servers protect this information using advanced firewall technology.
If you opt-in for the Lezyne newsletter during registration, Lezyne will use your email address to send you newsletters with updates and news about Lezyne. You may remove your name from our email list by updating your profile in the Account section or by emailing firstname.lastname@example.org
. Lezyne does not share, rent or sell your information to any other company.
Information Posted by Visitors Lezyne may make available, through certain of our sites’ services, (such as: message boards, forums, chat functionality and blogs) any personal information which you post. Please note that any information you disclose through such services or otherwise on any of our sites (may become public information, and may be available to visitors to that site and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information or any other information, on our site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATIN YOU VOLUNTARILY DISCLOSE THROUGHT OUR SITE.
B. Other Information
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as browser and device information, app and usage data information. Please note that we may use and disclose “Other Information” for any purpose except where we are required to do other under applicable law. If we are required to treat “Other Information” as “Personal Information” under applicable law, then we may use it as described in “Personal Information”. In some instances we may combine “Other Information” and “Personal Information” in which case the combined information will be treated by us as “Personal Information” as long as it is combined.
Server Log, Cookies and Other Technology Server log information is used for calculating site usage levels, helping diagnose problems with Lezyne servers and products and assisting Lezyne’s website. A cookie will be stored on your computer. Generally, cookies work by assigning to your computer a unique number that has no meaning outside of Lezyne. Lezyne cookies do not contain any personally identifying information. The use is to increase a smoother navigation of our websites (i.e. personalization to save your member ID and to keep track of your shopping cart). In addition, Lezyne uses Google Analytics as a method of tracking site statistics and user behavior. If you do not want information collected through the use of these technologies there is a simple procedure in most browsers that allows you to automatically decline many of these technologies.
Social Media Connection You may choose to enable or log in to the Services via various social media or social networking services (i.e. Facebook, Twitter and Instagram) by integrating these Social Networking Services into our Services to offer you a richer and more personalized experience with our products and services. We collect certain personal information that you have provided to the Social Networking Service (i.e. your Facebook profile, email address, profile picture involving Lezyne products).
We may disclose Personal Information about you to others if we have your consent to do so in written form. We may also disclose Personal Information about you to others as we believe to be necessary or appropriate (a) under applicable law or regulation, including laws or regulations outside your country or residence (b) if Lezyne finds that you are in breach of its terms and conditions or any of its policies or usage guidelines for specific products or services; (c) it is necessary in Lezyne’s opinion to do so to prevent, investigate, detect or prosecute criminal offenses or attacks on the technical integrity of the Site or Lezyne’s network; (d) it is necessary in Lezyne’s opinion to do so to protect the rights, property or safety of Lezyne or its employees, the users of the Site or the public; (e) to protect our operations or those of any of our affiliates and subsidiaries (g) to protect the rights, privacy, safety or property of Lezyne, its affiliates and subsidiaries, and (h) to permit us to pursue available remedies or limit the damages that we may sustain.
Special Note to Parents
We take the privacy of children seriously. The Services are not directed at children and our Terms prohibit children under the age of 13 from registering for or using the Site. Accordingly, we will not knowingly collect personal information from children under the age of 13 through our Site, and we request that children under the age of 13 not submit any personal information through our Site.